Refund policy
Made-to-Order Products
All Avid London products are made to order specifically for each customer. As a result, we do not accept returns or exchanges for:
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Incorrect size selection
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Change of mind
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Colour preference
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Buyer’s remorse
Please ensure you review sizing charts carefully before placing your order.
Damaged, Defective or Incorrect Items
If your item arrives:
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Damaged
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Defective
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Incorrect
You must notify us within 30 days of delivery at support@avidlondon.com.
We may request photographic evidence. If approved, a replacement or refund will be issued at our expense.
EU & UK Consumer Rights
Under applicable consumer law, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.
As all Avid London products are made to order, size exchanges and discretionary returns are not offered unless the item is faulty.
Important
Returns sent without prior approval will not be accepted.